FAQ
- How does evPulse Automatic Charging interact with my schedule set in my home charging station (e.g. ChargePoint Home, Enel X JuiceBox)?
- How does evPulse Automatic Charging interact with my vehicle’s settings?
- Why is my car charging immediately rather than during Off-Peak hours?
- What is Low Battery Protection?
- When are ‘smart times’ for charging?
- Why are ‘smart times’ smart?
- How is my ‘smart times’ score impacted in cases where I don’t receive an optimized charge?
- What if I change my electric rate?
- Do you preserve my preconditioning settings?
- To what battery level will my car be charged under an optimized charging schedule?
- When will my car finish charging under an optimized charging schedule?
- How will my phone number be used?
- When can I expect demand response events to be called?
- How do demand response events work in the PGE Smart Charging Program?
- What if something changes and I need to use my car before my ‘Ready By’ time?
- To what battery level will my car be charged in a demand response event?
- When will my car finish charging in a demand response event?
- What if I already have a charge scheduled through the Tesla console?
- Will optimized charging schedules affect Tesla’s Scheduled Departure preconditioning?
- How do I participate in the PGE Smart Charging Program?
- Why am I being prompted for a code when connecting my Tesla?
- How long will it take to receive my enrollment reward?
- What if I have multiple EVs?
- I'm on a residential Time-of-Use Rate. Will this program affect my bill?