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  1. evPulse Support for PGE
  2. Smart Charging Program
  3. FAQ

FAQ

  • How does evPulse Automatic Charging interact with my schedule set in my home charging station (e.g. ChargePoint Home, Enel X JuiceBox)?
  • How does evPulse Automatic Charging interact with my vehicle’s settings?
  • Why is my car charging immediately rather than during Off-Peak hours?
  • What is Low Battery Protection?
  • When are ‘smart times’ for charging?
  • Why are ‘smart times’ smart?
  • How is my ‘smart times’ score impacted in cases where I don’t receive an optimized charge?
  • What if I change my electric rate?
  • Do you preserve my preconditioning settings?
  • To what battery level will my car be charged under an optimized charging schedule?
  • When will my car finish charging under an optimized charging schedule?
  • How will my phone number be used?
  • When can I expect demand response events to be called?
  • How do demand response events work in the PGE Smart Charging Program?
  • What if something changes and I need to use my car before my ‘Ready By’ time?
  • To what battery level will my car be charged in a demand response event?
  • When will my car finish charging in a demand response event?
  • What if I already have a charge scheduled through the Tesla console?
  • Will optimized charging schedules affect Tesla’s Scheduled Departure preconditioning?
  • How do I participate in the PGE Smart Charging Program?
  • Why am I being prompted for a code when connecting my Tesla?
  • How long will it take to receive my enrollment reward?
  • What if I have multiple EVs?
  • I'm on a residential Time-of-Use Rate. Will this program affect my bill?
evPulse Support for PGE